Beanie02, sorry to hear about your orders. Unfortunately, they do not provide the reason for the insufficient info. If there is a discrepancy with your ID info and the address on your account, this could be the reason for the failed manual review.
I get what you're saying. I can't see what happened exactly, but you'll be able to reorder again after 84 hours have passed from the initial email.
Beanie02, got it. Sorry for the experience. If you decide to order again, you'll have to go through the review process again. I'd be happy to assist you every step of the way, however. Just let me know.