Community Forum

Lied to about Prepaid Reward Card

New Poster

Lied to about Prepaid Reward Card

Has anybody else been lied to about the February promotion offering a $200 Visa card for buying an iPhone? I was promised one and now everybody I talk to "finds no record of it". So tired of Comcast's dishonesty and tactics.

New Poster

Re: Lied to about Prepaid Reward Card

I signed up for the same promo in late January. If you go to Xfinity rewards center you can check to see if it shows up for you. Mine shows up that it's pending still It's only been 12 weeks they say it takes 16-18 weeks. So just waiting patiently
Official Employee

Re: Lied to about Prepaid Reward Card

Hi scott_peters, I can assist you with any questions or concerns that you have regarding your promotion. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me" and we can get this addressed. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!