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LG, X charge™, Titan Black, 16GB unlock

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LG, X charge™, Titan Black, 16GB unlock

Hi,

 I bought in 2017 LG, X charge and now asked to unlock this device. My xfinity page show IMEI # 35-749708-044960-3 but phone show IMEI 357105080309095 IMEI SV 03. customer support saying this is not their device. I have with their shipping lable. How I can get this phone unlocked? Any idea or tips ? 

Thanks