Community Forum

Just Ordered Service

New Poster

Just Ordered Service

When will my debit card be charge. Xfinity hasn’t pulled the money off yet
Regular Contributor

Re: Just Ordered Service

When the phone ships, from my experience.

New Poster

Re: Just Ordered Service

Okay that makes sense. I thought I maybe did something wrong
Regular Contributor

Re: Just Ordered Service

You don't have to anything wrong, sometimes things just go wrong. With XM you pays your money and you takes your chances.

Official Employee

Re: Just Ordered Service

Hi NickRas, Your billing cycle starts the day you activate your phone or seven days after the phone is delivered—whichever comes first. The billing cycle ends 30 days later, and your payment is charged 20 days after that. Here's an example of how it all works:

December 6: Delivery of your new phone is confirmed.
December 13 (7 days later): Your billing cycle begins.
January 13 (30 days later): Your billing cycle ends.
February 20 (20 days later): Your credit card on file is charged.

 

Thank you