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Issues setting up voicemail

Regular Visitor

Issues setting up voicemail

I setup my voicemail on my iPhone 6 that was brought over from my AT&T plan and when others call and it should go to voicemail the error ‘we are unable to complete your call.’

Anyone else experience this? I spent an hour with a customer service member who was extremely unhelpful.
Contributor

Re: Issues setting up voicemail

I have the same issues.  When others call me and I don't pick up, instead of their call going to my voicemail their call just fails.  I have a ticket open with the XM engineering team right now for this issue, we'll see if they can fix it.

Official Employee

Re: Issues setting up voicemail

 

Hegs67, was a ticket opened for this issue?

Regular Visitor

Re: Issues setting up voicemail

I haven't opened a ticket, I just recently converted to Xfinity mobile and am not aware how to create a ticket?

Official Employee

Re: Issues setting up voicemail

I haven't opened a ticket, I just recently converted to Xfinity mobile and am not aware how to create a ticket?

Hegs67, gotcha. I can help with some troubleshooting and then open a ticket for you as necessary. 

 

Please send me your full name and account address via private message for help. 

Official Employee

Re: Issues setting up voicemail

 

Hegs67, glad to hear your issues have been resolved. Please post again if you need further assistance. 

 

KenF