Hi- Bought an Iphone 7 plus and Iphone 7 on May 1 of 2017, had no issues with the phone with dropped calls. When I moved in August of last year, our cell service went from strong to non-existent (not Xfinity Mobile's fault). I was excited to try WIFI Calling, but realized it was not quite ready yet. No problem. I have a separate Iphone 7 via Verizon for my work phone, WIFI calling works fine. So, I patiently waited. Got the new update of iOS of 11.2.6? It was needed to enable WIFI Calling on Xfinity Mobile. I did this back in March and ever since I have done it, I have experienced the following:
- outgoing calls: the receiving end gets a "Call Failed" notification when trying to answer my call, and shortly after gets a call back and we can talk.
- incoming calls: when people call me, and I try to answer, I immediately get call failed. I have to call the other person back (and they sometimes can answer).
What I have tried, both over the phone and in the Xfinity Store, as well as with Apple- hard reset, factory reset, new SIM card, disable WIFI calling, Airplane mode, etc... You name it, I have tried it.
Even with WIFI calling not turned on this happens, whether I am connected to WIFI or LTE, makes no difference. It makes my iPhone essentially a glorified data device not suitable for calls.
Question 1- has anyone else experienced this?
Question 2- is there a solution??
As a Comcast Employee, I signed on with hopes to use this product and share it with people. At this point, I am not comfortable doing so until there is resolution on this.
Hello all, I am more than happy to assist you with getting your Wi-Fi calling feature to work correctly. If you need further assistance, please send me a private message with your full name, street address, phone number, and XM account number.