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Impossibly slow speeds. Terrible customer service, incompetent management My Xfinity Mobile Score

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Impossibly slow speeds. Terrible customer service, incompetent management My Xfinity Mobile Score

So I have had service for a while and I must say its unbelievably slow. No matter where i am at my downloads take forever. Speed tests are hilarious.

I've included a screenshot of my latest speed test.
Xfinity Mobile - Samsung Note

Im seriously considering canceling my service. Not only are my speeds hilariously slow but I've had the absolute worst customer experience of my entire life. Read my other forum posts for that.

Sorry xfinity this has just been a massive failure. And I'm going to tell people to steer clear.

Xfinity Mobile Score Card:
Cust. Service: 2/5
Management: 0/5
Phone Service: 2/5
Value: 2/5
Screenshot_20171010-100147.jpg
Official Employee

Re: Impossibly slow speeds. Terrible customer service, incompetent management My Xfinity Mobile S...

xGenesisx, please download the pocket geek app so I can run a diagnostic on your device so I can help further. 

 

KenF

Official Employee
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Re: Impossibly slow speeds. Terrible customer service, incompetent management My Xfinity Mobile S