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I never ordered Xfinity mobile, yet I received an order confirmation. WTH????

New Poster

I never ordered Xfinity mobile, yet I received an order confirmation. WTH????

I received an order confirmation with an order number in two emails, followed by multiple new account creation alerts from lifeloc. I never ordered xfinity mobile, where is the order information so I can cancel it.

Most Valued Poster

Re: I never ordered Xfinity mobile, yet I received an order confirmation. WTH????

Better be talking to LifeLock and finding out what is going on.  I hope you have the 30 dollar plan.  Smiley Happy

Official Employee

Re: I never ordered Xfinity mobile, yet I received an order confirmation. WTH????

 

marty76, if you got a confirmation of an account being created that you didn't create, please reach out to us here 1-888-936-4968 so we can cancel the order and investigate. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: I never ordered Xfinity mobile, yet I received an order confirmation. WTH????

Yes, I got the account cancelled after spending an hour waiting on the customer service phone line. They created a fraud report for it and told me there had been a number of fraud incidents where callers are using a simple name and address acquired from who knows where (dark web) then buying multiple phones and having sent elsewhere.

Official Employee

Re: I never ordered Xfinity mobile, yet I received an order confirmation. WTH????

 

marty76, I'm glad we were able to get that resolved for you. Please post again if you need anything else. 

 

KenF


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!