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How do I pm an expert for my expired card issue

Regular Visitor

How do I pm an expert for my expired card issue

Iam trying to pm a representative for my expired gift card issue. The messaging feature seems to be disabled.Any other means to submit a request for this?

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Expert

Re: How do I pm an expert for my expired card issue

 


@Pravrc wrote:

Iam trying to pm a representative for my expired gift card issue. The messaging feature seems to be disabled.Any other means to submit a request for this?


The sending of a Private Message to anyone in the Forums, especially Official Employees, unless specifically requested, is against the Forum Guidelines and the Acceptable Use Policy.  You can read about our Private Message Policy here.
 
Is your gift card unused, or have you used it and it has a balance?

 


I am not a Comcast Employee.
I am a Customer Expert volunteering my time to help other customers here in the Forums.
We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: How do I pm an expert for my expired card issue

Have never used it. Was planning to use but saw that it was expired

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Official Employee

Re: How do I pm an expert for my expired card issue

Hello Pravrc,

 

Thanks for reaching out to us through the Xfinity Forum.  I’ll be more than happy to assist.  You can click on my name ComcastChrisL which will direct you to my profile page and from there you can private message me.  On my profile page, you’ll see a blue ‘send message’ button.

 

In your private message please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  Also, please include what promotion gift card you qualified for and the device associated with the promo.  Thanks again!

 

Chris


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
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Regular Visitor

Re: How do I pm an expert for my expired card issue

Thanks Chris. Have messaged the details