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How do I get Second Generation Plan?

Regular Contributor

How do I get Second Generation Plan?

I signed up for the by the gig plan, not knowing that if I had waited  a couple days, I would have been put in the second generation plan.  The fact that I am stuck in first generation plan, paying the same monthly charge ($12.00 plus fees) as my neighbors but they get better features than I do only because they signed up a few days later seems very unfair to me!!

 

How can I get the second generation by the gig plan?

 

Attached is  info I found describing differences between first and second generation.

Expert

Re: How do I get Second Generation Plan?

According to https://www.xfinity.com/mobile/support/article/plan-changes, they're working on making the new plan available to first generation customers in the near future.


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Regular Contributor

Re: How do I get Second Generation Plan?

I’d like to know when the “near future” is exactly.

I don’t like that I have to wait for an unspecified period of time to get what I would’ve gotten if I had known I just had to wait a couple more days before I signed up.
Official Employee

Re: How do I get Second Generation Plan?

Hello JodieNJ,


Firstly, thank you for your outreach and interest in the Second-Generation data plan. I am happy to report that on Friday 8/23/2019, the new data plans will be made available. The official marketing and service will launch approximately early Friday morning nationwide.


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