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How can I get replacements for two Prepaid Visa cards that expired without activation

Regular Visitor

How can I get replacements for two Prepaid Visa cards that expired without activation

Hi,

 

I see other customers were able to get repalcements. I'd appreciate if I can get replacements for two cards that were not even activated.

 

Thanks

Regular Contributor

Re: How can I get replacements for two Prepaid Visa cards that expired without activation


@sami801 wrote:

Hi,

 

I see other customers were able to get repalcements. I'd appreciate if I can get replacements for two cards that were not even activated.

 

Thanks


did you  call the phone number on the sticker  when you 1st  got the card ?  that what you need too do too get the card  activated

Regular Visitor

Re: How can I get replacements for two Prepaid Visa cards that expired without activation

I tried activating, but getting the following error:

 

The status on your prepaid debit card does not permit access to this website. Please contact the institution shown on the card for assistance.

 

I think since the cards expired, I am no longer able to activate. Will need replacement cards, like how other folks got them.

Contributor

Re: How can I get replacements for two Prepaid Visa cards that expired without activation

You have to call because the website for some reason does not work even with a valid card.
Regular Visitor

Re: How can I get replacements for two Prepaid Visa cards that expired without activation

Calling does not work either, and I am unable to either activate or check balance. There's no way to talk with someone either. Please let me know if there's any other way to access the $s.

Official Employee

Re: How can I get replacements for two Prepaid Visa cards that expired without activation

 

sami801, if the cards were never used, we can submit a request for a replacement. Please send me a private message with your full name so I can work on this for you. 


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Official Employee

Re: How can I get replacements for two Prepaid Visa cards that expired without activation

 

sami801, your card has shipped! More details in private message. Thanks for being a customer!


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!