I recently had a security update ( SMR March 2019 Release 1) on my S-9. After that update, I cannot send/receive MMS without using mobile data. Wifi does not work, either. Before this update, I could send/receive MMS, with attachments, without using mobile data or wifi. I installed Verizon Message and it works fine--allows send/receive MMS without using mobile data or wifi, so I know it is not a phone issue. Can anyone help? Thanks.
Solved! Go to Solution.
The only workaround I have found is Verizon Messenger in regular mode. I prefer the Message app built into the S-9, but the Verizon Messenger app is the only way I have found to send/receive MMS until (or if) there is a fix from Samsung.
Hey Folks, I've seen increasing reports of this since the update in April. I have heard the Verizon messenger app does work as a workaround. Have anyone reported this to XFINITY Mobile support? I've heard instances where changing the network mode from global to LTE/CDMA has worked--if not temporarily.
I reported to Xfinity Mobile in April. Response was that it is a Samsung problem and we must wait for a Samsung update. Maybe Comcast/Xfinity can accelerate the issue with Samsung?
Yeah I was thinking this sounded software related. Was that it though? Do you know if they opened a case for you specifically?
No, they did not. They just blew me off and blamed it on Samsung. Suggested I contact Samsung--I tried but gave up with all the red tape.
I see. I've seen continued issues across XFINITY Mobile and a few other carriers as well. It looks like we will need to wait on the next OS update. In the meantime, are you able to utilize the Verizon Messenger app?
Yes, I am using Verizon Messenger but prefer the regular Message function on the S-9. Any nudge to Samsung from Comcast/Xfinity would be appreciated. Thanks.
Verizon Messanger handles MMS groups correctly on my Samsung Galaxy S10e via wireless or mobile data.
Please help me to understand why I would want to make send MMS via wifi? In my car, it won't work. At a location without wifi, it won't work. What am I missing?