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Horrible ping and speed

Frequent Visitor

Horrible ping and speed

My xfinity mobile service has a horrible ping and latency. I have contacted customer service many times already. I have been left with no solution and a promise to fix once and for all. I'm going to post a picture here for people to see that I'm not lying. I wish someone would care about this and help me.
00EA2991-1246-4448-8153-B02ED4886C14.png
Contributor

Re: Horrible ping and speed

Look normal to me for XM ping. There are many threads on this. Pretty much same ping as I get but it doesn't bother me.
Official Employee

Re: Horrible ping and speed

 

yaselon, have you tried running a speedtest at different times of the day? Do you have sufficient coverage in your area?

 

KenF

Frequent Visitor

Re: Horrible ping and speed

yes, I have tried all of that and nothing helps. I'm in Miami, I think I should have enough coverage.