Community Forum

High ping/latency

Frequent Visitor

High ping/latency

I'm getting really high pings everywhere I go. Is this ever going to be fixed? I need an answer.
Contributor

Re: High ping/latenxy

High latency on XM has to do with their network APN/routing settings.  It is not a "poor signal" issue as customer support will tell you.  There's nothing that can be done.  XM terms of service say they'll do better than 100ms, and if they are not meeting that please file a complaint with the FCC- only way to get them to fix this and honor their terms of service.

https://consumercomplaints.fcc.gov/hc/en-us

 

Frequent Visitor

Re: High ping/latenxy

OK, thanks for your answer.
Frequent Visitor

Re: High ping/latenxy

I think XM is not properly and completely setup yet. They still need to work on it.