Subject pretty much says it all along with the many others having the same problem. I got no questionare email! I called the 844-963-0011 number and spoke to someone who asked me questions about addresses from 20 years ago lol. Look it's me and I just want my phone before I owe another month with AT&T. If you guys cant make it happen I'm going elswhere. Iv'e been on chat and the phone all day talking in circles with you guys. It shouldn't be this difficult to get mobile service set up. Do you want my money or not? There are several other carriers that do! I gave you my name, address, phone, last 4 of credit card on file, my SSN, made the purchase online through my Comcast account ect. what's next the lenght of my big toe on my left foot? Just send me tha darn phones already!
jimsk9s, got your private message. I'll follow up with you there.
Hello TYFFCOX, I can assist you with getting your order completed. Can you please send me a private message with your full name, street address, account number, and order number by clicking on my name (ComcastAmir) and then "private message me"?
TYFFCOX wrote: Thank you for the reply back. I finally got it taken care of. It's on it's way with email confirmation and tracking info. I'm so glad, I love Xfinity and all there products, and customer service has been amazing. Thanks again. Have a great night.
You're welcome, I am glad that you were able to get everything taken care of. Please feel free to reach back out to us or make a post if you need anything else. Have a good day.
Cnenae21, thanks for taking the time to let us know about the issues you've had with your order. I've seen your private message to Amir so I'll follow up with you there.
i am having a similar situation this is my second time trying to order a phone through you all and the verification is killing me ive paid you all the money i just want the phone i don't understand currently my order is under review and ive been speaking to you all through chat and everything giving you all my information can you please help ?
If you're still having issues with your orders, please let me know.
I went through it yesterday. Unbelievable. I placed my order IN PERSON, IN THE XFINITY STORE 2 days ago. Got the call yesterday asking for information to verify my identity based on items on my credit report. Really? I had to provide mortgage lenders name, mortgage amount, length of time at my current address, etc. This is too invasive in my opinion. Xfinity...figure out a better way! I thought it was a scammer, honestly. There is no need to have to go through that much private information <Edited>!
I'm having the same problem. I ordered my phone through the app and they asked me to submit documents to the review department and my driver's license has not yet been changed to my new address as I just moved in. I have service at this address and don't feel the need to go to the DMV to get a phone. I've submitted other documents and I don't have a passport. I even went into the store and they told me I couldn't get a phone because I have to do it online. This is utterly ridiculous for a verification to get a phone. I called the representative back and he kept giving me these obnoxious scenarios of how people can scam your account and get a phone. I've provided all the details I could to verify my identity but yet and still because my ID!! doesn't have my current address to date as I JUST MOVED!! I can't get my phone. I feel like they should give you more options to verify identity that way it doesn't completely inconveinence you as a customer. It's like I have to do so much work behind the scenes for them to get me my phone.
PM sent. This is an unacceptable way to treat customers. No one else does this. Xfinity delivered 3 phones to me in the last week but wont send this final phone ........ Bizzare and terrible customer service. 8 Hours on the phone over the last week and I cant get them to send me the correct phone I ordered.......
No response to PM yet either.
Still no response .....................................
Just responded to you from my Personal PM box. Everyone else, please respond via this handle, Comcast_Support, for a quicker response as that is our team inbox. Please refrain from contacting multiple employee accounts as that is against the forum guidelines.