Bought a new Samsung phone and had it activated on June 1. Was told that I qualified for a $200.00 gift card. I ALSO got an email saying I had a $200.00 gift card coming my way. Since it is now Dec.....called to find out where my gift card was. Now I was told that I did not qualify since I got a new phone and did not just transfer service from an old phone (huh!?!?).
The FIRST line of the email says....
I don't see the words bring your old phone ANYWHERE.....I see the word "NEW"
The guy who helped us even said we qualified for the promotion. Guess he was lying too.
Guess that promotion was just a scam to get you in to buy a phone from them. SCAM.....SCAM....SCAM.
Definitely makes me double think going with Xfinity Mobile. They are TERRIBLE and truly care nothing for their customers
Hi Rick1449, I can review this on my side for you. Please send me a private message with your full name to begin.
That's the point! Yea, tells you to send a "private message" yet gives you NO way of knowing how to do that! They make it SO difficult to get the rebate from them that they think people will just give up! We are in the same boat here! Been waiting since August for our gift cards! We followed ALL their rules yet they don't keep their end of the deal!! Xfinity is NO GOOD! Good luck, hope u get your gift card!
not sure hw to send a private message
Click on @ComcastPhill's name in his post above and then on the blue Send a Message box on the right.
Hi Rick1449, I haven't heard from you but please reach back out if you still need assistance.