Hello, I purchased an iphone back in August. The ONLY reason I made that purchase at that time was due to the fact that it came with a $300 gift card option. Ordered the phone, filled in the info for a ported number. Phone arrived, spent hours with Xfinity reps trying to get it activated with no success. The next day, a rep from a different dept called me back and helped me activate it, but only after saying the only way to activate the phone at that point was with a new number. I wasn't pleased about the new number but I agreed so I could get the darn phone turned on. Fast forward months later - looking for my $300 gift card. Im told Im not eligible becuase I didnt port a number over. I ordered the phone with a ported number, Xfinity messed things up on their end during the activation process. I have called and tried to get it resolved but its taking forever and no one seems to have the authority to do anything. All in all, this has been a very annoying situation and I'd like help getting it resolved now.
I too an having a similar issue. I bought two Galaxy S9 phone; one new number and one ported number (from an iPhone) This was back in July 2018. The sales person said we would be getting two rebates ( that was the incentive to purchase the non-ported phone. We wer told 90 days before pre-paid cards would arrive and I began following up with Xfinity. I was told that only one phone qualified; the ported iPhone and that it would be another 4 weeks before we see anything. Did I miss something in the promotional ad that explicitly spelled out "ONLY PORTED NUMBERS" qualiify?
same issue here. mobile department and rewards department don’t talk to each other. they say I haven’t ported numbers and am not eligible.from rewards. Mobile says I am eligible since I ported the numbers. but no one seems to help to get my rewards to me. They did mess up my activation too.