I am Comcast customer (TV and Internet) for the last 9 years and received letter at home about XFINITY mobile from Randall Hounsell, VP, XFINITY mobile. I felt interesting and ordered phone online. I got no update for three days, then called 888-936-4968, and they the said order got cancelled, saying that I did not answer the questions, which were never asked by anyone by phone or email. Then the customer rep ordered one more time and asked me to call 844-963-0011 and answer the security questions. I did as per my knowledge. No reply for 3 days, so I called 888-936-4968 again, and came to know that the order was cancelled, saying that my answers does not match. The customer rep asked me to go to a store and they can help. I went to the store, they said that I need to order via online only, and that store cannot help on mobile. I ordered a 3rd time and called 844-963-0011 once more and answered the questions. No reply as of now. I had chat with the Xfinify mobile team, and they asked me to contact the Care representative for Xfinity core services at 1800-Comcast. There is also no help there, and they asked me to reach out to 844-963-0011. Still no phone and no update.
I work in Bank’s financial dept. and I do the risk analysis. I understand fraud and its requirements. I am totally frustrated with the way the Xfinity mobile team is doing this process. They can just verify my account and see. I’m not sure with what data they are trying to match and see whether it is fraud or actual. Today I felt: why I am using this company services, who does not care about the customers who are with them for a long time.
Thanks for your reply Zerokool316. I have verified the account one more time, but all looks fine. Not sure what to do next. They just say it is not matching, but did not say what is not matching.