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Find iPhone doesn’t work

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Find iPhone doesn’t work

Find iPhone will not work?

Contributor

Re: Find iPhone doesn’t work

Find iPhone is done through the Apple servers, not Xfinity. Find My Phone must be enabled on the device. The phone's location is determined any time the device connects to data. There is no way to track via the cellular signal. If a phone is stolen and never connects to data there is no way to locate the phone.

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Problem Solver

Re: Find iPhone doesn’t work

It doesn't require WiFi. The phone can report its location via WiFi or cellular data.
Contributor

Re: Find iPhone doesn’t work

You are correct. I meant to state data but have had WiFi on my mind because of the issues making WiFi calling work. Thanks for the correction.

Official Employee

Re: Find iPhone doesn’t work

 

Hello Kanner, the information that (raythompson) shared is correct. Please reach out to Apple if you continue to have issues with your "find my IPhone" feature. 


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