Community Forum

Feeling ignored..

Frequent Visitor

Feeling ignored..

I put an order in for a new phone on Monday. I submitted my identity proofs on Tuesday. Didn't hear anything for you guys. Friday I talked to support and they told me they had my proofs but that's all they could say.

It's Saturday and turning into Sunday.. certainly past their 72hr identity check window.. where is my phone? When will it be sent? Will it ever?

This us ridiculous and seems to be happening to a lot of people... It's unacceptable.

Official Employee

Re: Feeling ignored..


Hello SarahLL, I can check on the status of your order for you. Please send me a private message with your full name, street address, and order number.