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Extremely unhappy

Frequent Visitor

Extremely unhappy

I wanted to return a device I just bought on the 15 of May. For whatever reason, it couldn’t be done in the store where I bought it. So for the past 1.5 hours, the rep here in the store has been on the phone, being transferred 6 times and still has no answers! Supposedly it is a fraud issue and there has been tickets created and we have gotten nowhere. Up until today, I was very pleased with Xfinity. Now I am regretting switching.

Update: finally, after 2 days of visiting the store, problem is partially resolved. I’m afraid it will be a nightmare once I get the new device.
Official Employee

Re: Extremely unhappy


Mrsfwh3, was the device initially brought online? Please send me a private message with your full name, address, and phone number tied to your residential services for help.