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Dropped Calls (NOT WIFI)

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Dropped Calls (NOT WIFI)

so my wife has an iphoneX from ATT that constantly dropps calls. she can be talking for 5 mins or 20 mins, then she gets a noise and the screen shows some random number. She is really losing her patience with this, but me and my 2 kids have no issues.

can anyone help or point me in a direction