Under 'My Account' on the XfinityMobile web site the 'Devices' tab shows only one of my three phones. This has been going on for at least 3 months - prior to that the 'Devices' tab did show all of my phones (so I assume it's a recent web site problem). I've called customer service several times and on some of these been told that this is a 'known problem' and is being worked on with no fix ETA, which seems more like a brush off than any actual help. I am being billed properly and all three phones are working properly, so it doesn't seem make a difference to using and paying for service, but the 'Devices' tap does have some useful information that I would like access to (like making an additional payment). What can be done to get this fixed?
Hi MorganRyzen, I can assist you with getting your online service to display the correctly. Please send me a private message with your full name, street address, and account number by clicking on my name (ComcastAmir) and then "private message me".