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Data doesn’t work in Canada. Xfinity has no idea.

Contributor

Data doesn’t work in Canada. Xfinity has no idea.

Been in Canada nearly three days and Xfinity can’t figure out how to enable data roaming. I don’t know how many times they’ve asked me to reset network settings. No data working on my iPhone X or my daughter’s iPhone 6. My wife’s iPhone XR works sometimes. I’m on vacation and have been on the phone with Xfinity more than an hour again today. They have no idea.

Anybody have any tips or trick?
Valued Contributor

Re: Data doesn’t work in Canada. Xfinity has no idea.

Try switching to another roaming carrier? if available. 

What signal are you getting, 2G, 3G, or LTE? Try switching off LTE Data. 

Did you turn on cellular data for the Apps you really want to use, and pay dearly for?

New Poster

Re: Data doesn’t work in Canada. Xfinity has no idea.

Same for me, got to Ottawa yesterday and went to look for some beer bar reviews, no data. Galaxy S7 and my girlfriend's S8 neither of us have data. 50 minutes on the phone with these morons and they have no clue. Here for a couple more days, hopefully they'll figure it out.
New Poster

Re: Data doesn’t work in Canada. Xfinity has no idea.

3rd try in Canada with an iPhoneX. I’ve gotten $155 of credit from no service. It’s been escalated 4 times at Tier 2 support. Not a fix in site. Moving carriers due to this. I guess it’s because they rely on cable.
New Poster

Re: Data doesn’t work in Canada. Xfinity has no idea.

Mine was not working last weekend in Ontario. Customer service could not help besides asking to reset my phone multiple times, which did not work.
When is xfinity going to fix or comment on this issue? Very upsetting.

Official Employee

Re: Data doesn’t work in Canada. Xfinity has no idea.

Hello!

 

Firstly, thank you for your time and patience, and pardon my delay in contact.  Know that I am happy to provide assistance.

 

When you get the opportunity, you can reach out to me through private message by clicking on my name ComcastChrisL, which will re-direct you to my profile page.  From there, you’ll see a blue ‘send message’ button.

 

In your private message, please include your first and last name, the full service address, the mobile number, and the last 4 digits of the stored payment method on file.  After authenticating the account in question, I will be granted access to the information and do the needed research from there.

 

Thanks again for the continued support!

 

Sincerely,

Chris   


I am an Official Comcast Employee.
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