Community Forum

Data doesn’t work in Canada. Xfinity has no idea.

Contributor

Data doesn’t work in Canada. Xfinity has no idea.

Been in Canada nearly three days and Xfinity can’t figure out how to enable data roaming. I don’t know how many times they’ve asked me to reset network settings. No data working on my iPhone X or my daughter’s iPhone 6. My wife’s iPhone XR works sometimes. I’m on vacation and have been on the phone with Xfinity more than an hour again today. They have no idea.

Anybody have any tips or trick?
Contributor

Re: Data doesn’t work in Canada. Xfinity has no idea.

Try switching to another roaming carrier? if available. 

What signal are you getting, 2G, 3G, or LTE? Try switching off LTE Data. 

Did you turn on cellular data for the Apps you really want to use, and pay dearly for?

New Poster

Re: Data doesn’t work in Canada. Xfinity has no idea.

Same for me, got to Ottawa yesterday and went to look for some beer bar reviews, no data. Galaxy S7 and my girlfriend's S8 neither of us have data. 50 minutes on the phone with these morons and they have no clue. Here for a couple more days, hopefully they'll figure it out.