Community Forum

Customer service escalation request

New Poster

Customer service escalation request

I transferred my services recently. When I transferred them, I also had my username transferred to the new account. On the my account app, all services are showing normally. However, when I sign in with the same username for xfinity mobile, it tells me I’m not a customer. I have called support and not gotten it resolved.
Official Employee

Re: Customer service escalation request

 

lowryt96, this is a known issue. Your account number changes when you move. Your XFINITY Mobile account needs to reflect the new residential account number. Unfortunately, I am unable to resolve that for you via forums. Please give us a call so that we can resolve. 

 

KenF

New Poster

Re: Customer service escalation request

No one to hold escalations accountable. They will not help.