Community Forum

Compromised phone number

docbrono
New Poster

Compromised phone number

The Identity Protection Service we use alerted us that our mobile phone number may be compromised.  After speaking with the service, they said we need to contact our cell phone provider and check with them to see if our number is still in use.  We tried calling Comcast, waited an hour on hold, got through but the person was no help.  They could not provide us with anything that remotely came close to solving our problem (they wanted to reset our system and reset our browser).  I have been trying to find some other way to contact Comcast/Xfinity when I finally came across this.  

 

I am hoping I can get some useful information and assistance here to help me with my issue.

ComcastJaredB
Official Employee

Re: Compromised phone number

@docbrono 

I'd like to look into this for you.  I know any possible breach of security can be scary and certainly frustrating when you don't get the answers or help you're looking for. 

Please reach out to me via private message. Click on my name ComcastJaredB and from the profile page click on the blue ‘send a message’ button. In your private reply please include the following information so that I may authenticate and access the account;
First and last name, mobile number, complete service address, and the last 4 digits of the pay method on file. 

 

Thank you,

Jared


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!