So we had a damaged bank card our bank issued a new on same number just new expiration date and cvt. So my autopay tried to go through which it has with other auto pays we do.
So it failed i tried to updated it online it failed too. So i chatted in and like a hour later my bank shows they double charged me. 2 different transaction numbers. Xfinity is saying i was only billed once. But the money is not in my account and xfinity overdrafted my checking account so shouldnt they also be responsible for the overdraft as well as a refund which i have yet to be issued
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Problems like you are having are a good example why you should never give anyone access to your checking or savings accounts or debit cards. Use a credit card instead.
themadscientist, thank you for reaching out on the forums.
I can understand how frustrating it is to have your card charged multiple times, and I'd love to help. Can you please send me a PM with your first and last name so we can look into this further together?
To send me a Private Message, please click my name “ComcastAlly” and click “send a message.”
We don't believe in credit cards in my household we don't spend what we don't have. So this is our only payment method
I don't spend money I don't have either. I pay my credit card bills in full every month. In more than forty years of having credit cards I have never paid any interest. I also get between 1-3% back on every purchase I make. And I am fully protected from what you are experienceing now.
themadscientist, glad XFINITY Mobile support was able to resolve this for you. Post again if you need anything!