WKG, thanks for reaching out! What caller ID name is displaying when you make an outgoing call? Is it wireless caller? If so, that is the proper outgoing caller ID name for all XFINITY Mobile customers.
Bummer, no options onle wireless caller, please fix!
The Change was to change the caller ID for each phone to the names of the owner e. G. 4902 =Goodbody, W, 4903=Goodbody, K
If you can be more descriptive of the issue, it will be more helpful ; your one liners are difficult to decipher. Which device/model are you using? What is the caller name set up on the device itself? What is the connected Xfinity account name in the mobile account that shows up when you login to your account on the web? Are you saying your account name on the Xfinity account shows up when you're making an outgoint call?
WKG, outgoing caller IDs cannot be changed to the names of the phone owners at this time.
I totally agree with the other customer that the outbound caller ID should be in changeable. In my case it has business implications. Right now my outbound caller ID shows xxxx Corp which was my previous employer. While I worked for that employer, they owned the phone and therefore control. When I left their employment, I had the phone number transferred from AT&T to Comcast Xfinity Mobile. In addition, I purchased a Google Pixel 4 from Comcast. However, the xxxx Corp caller ID shows up to recipients of my calls. I have spoken to at least four Xfinity agents and nobody seems to be able to help. They say it can't be done because it's against Comcast's policy.
This is a big issue because the caller ID makes me appear to be a representive of a company I no longer work for. This needs to be fixed by Comcast! I would be satified if the caller ID just came up with the cellular phone number or my name. Please advise.