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Carrier Settings Update

Frequent Visitor

Carrier Settings Update

When will Xfinity push a carrier settings update to iPhones? Currently it is version 29.0. Something needs to be fixed to repair hotspots, visual voicemail and horrible ping times.

Official Employee

Re: Carrier Settings Update

 

AirDogU2, I can check the issues regarding your hotspot and visual voicemail. Please private message me your account number, address and full name for help. 


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Frequent Visitor

Re: Carrier Settings Update

I was wandering the same thing

Official Employee

Re: Carrier Settings Update

 

vancer, I do not have an expected date for the next settings update. If you are having issue with either hotspots or voicemail or speed concerns, let me know. 

 

 


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Frequent Visitor

Re: Carrier Settings Update

I messaged you my info. I do know this isn't an isolated incident. TONS of iPhone users are having the same thing, both with BYOD iPhones and iPhones shipped from Xfinity.

Frequent Visitor
Official Employee

Re: Carrier Settings Update

AirDogU2, I got the message and message you back.The hotspot is a known issue and we are working on resolving. The first thing I need to do is verify that you have those features for your devices on our back end systems. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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Frequent Visitor

Re: Carrier Settings Update

Just updated to iOS 11.1 which contains XFINITY Mobile 29.5 Carrier Settings. Still no hotspot and no voicemail.