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Cannot activate phone port in. Cx service no help at all

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New Poster

Cannot activate phone port in. Cx service no help at all

Hello, I have been trying since Christmas to activate a phone and porting a number. Multiple calls to support have been fruitless and i was hung up on. this shouldn't be this difficult especially for an employee. is there a number to the tier 3 lnp team in denver i can call for help?
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Official Employee

Re: Cannot activate phone port in. Cx service no help at all

Hello Cahornbuckle, I appreciate you taking the time to reach out to us on the Forum for help. I am sorry to hear you are having such a difficult time with activating your device and porting your phone number. I will be happy to help get this taken care of for you.

 

I will need to review your account and detail. Can you please send me a private message with the following information; your first and last name, the full-service address for your residential account, the last 4 digits of the store payment method on file, and the phone number you are trying to port over. I look forward to hearing from you soon.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Cannot activate phone port in. Cx service no help at all

Were you successful in getting a number to Tier 3 LNP? Our customer is having the same issue trying to port her number out and Xfinity Mobile is the most unorganized company and plain rude to deal with! Please advise if you had any resolution!