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Cannot Send SMS/MMS to Android Users

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Cannot Send SMS/MMS to Android Users

I have a iPhone 7+, I cannot send any text messages to Android users since September, I am using Google Hangouts to get by for now but I really would love to have this fixed. . I have done every troubleshooting method possible even with calling in, Does anyone have any suggestions?

Official Employee

Re: Cannot Send SMS/MMS to Android Users

 

rcthreats, are you sending text messages to iPhone users as iMessages? Can you send a standard text message to an iPhone user without issue?

 

Have you tried resetting your network settings? What other troubleshooting have you done? Have you tried disabling iMessage?


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Contributor

Re: Cannot Send SMS/MMS to Android Users

I had a similar problem.  Do you have cellular data turned on? If not turn it on and try to send a MMS message.

Official Employee

Re: Cannot Send SMS/MMS to Android Users

Hi rcthreats, please click on this link for more information on how to disable your Imessages and send them as a normal text. 


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