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Can't view my usage/billing info - getting the runaround

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Can't view my usage/billing info - getting the runaround

Hi, hoping I can get some help here. I moved about 3 months ago, transferred all of my services and since that time I have not been able to view my usage or billing information for Xfinity Mobile through either the website or the app. I believe the reason for this is that somehow the Xfinity Mobile is linked to my old account. I tried contacting Xfinity Mobile support and they tell me it's a Movers Edge issue. When I speak to Movers Edge they tell me it has to be resolved my customer support and when I speak to customer support they tell me that it has to be resolved by Xfinity Mobile. How do I get this resolved?