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Can't get status of ticket

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Can't get status of ticket

All I need is a status of my open ticket that is supposed to be resolved by 11 a.m. today and I have absolutely no faith that it will be. I feel like I'm being held hostage!
Official Employee

Re: Can't get status of ticket

Hello heathersheppard, I would love to help and look into that ticket status for you. Please send me a private message with your name, account number, and a phone number associated with your account and I will gladly provide an update. To send a private message, just click on my name "ComcastTito" and then click "send message".

I am an Official Comcast Employee.
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