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Can't call or receive calls over network, only Wifi and even on Wifi it doesn't always work

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New Poster

Can't call or receive calls over network, only Wifi and even on Wifi it doesn't always work

Xfinity customer service says it's a device issue and Apple care says it's a carrier issue.  iPhone 6 that was working fine until it just didn't.  Considering switching carriers to solve the issue.

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Official Employee

Re: Can't call or receive calls over network, only Wifi and even on Wifi it doesn't always work

Hello tm772, I am sorry to hear you are having issues making and receiving calls. 

A good troubleshooting is to reset network settings on your phone by: 

 

Tapping Settings > General > Reset >Reset Network Settings

 

If the problem persist, I would like to take a closer look at your account. Please send me a private message with you account info and the phone number you are having issues with. To send a private message, first click on my name "ComcastTito" and then click on "send message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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