I have been denied another mobile line (after being approved for four in September). I have been told that I can get it if I buy a phone online but I am trying to BYOD as it is advertised that I can do, so for some reason my internal credit with comcast is not good enough. I have been a customer for 15 years and never late with a payment. I have spent well over $20,000 with Comcast. Now I am trying to give them more of my money and they tell me I failed an internal credit check even though my actual credit is 850 and contains absolutely no adverse reports. Can ANYone explain this to me?
They just do a soft credit check if the amount of lines you want initially is greater than the ones you're already automatically approved for. A lot of people are talking about hard credit checks, but I got approved for five lines right away with a soft credit check.
Are we OK with arbitrary denial of service from a company? People have sued over being denied a cake for goodness sake.
So not true! I had my credit ran when I first signed up with Xfinity almost 2 years ago. I have cable, internet and voice. I wanted to get my husband a new iPhone for his birthday so I pick out the iPhone and chose 1gb if service and wanted to port his old number to the one and only new line of Xfinity mobile service I wanted to activated and failed that credit check for one new line. How can I get credit approval for cable, internet and voice but fail the credit check for 1 line for mobile. REALLY? One of the mobile requirements is you have to be an existing Xfinity customer with internet service that credit was already previously ran for! Extremely angry that I pay for all of these services every month for almost 2 years and can’t get one mobile line activated. Makes me want to CANCEL ALL OF MY SERVICES AND FIND A DIFFERENT PROVIDER!
Cable TV, Internet, and Voice are prepaid services and do not involve an extension of credit to you. If you do not pay on time they can and often do shut those services off before you wind up owing them any money.
Xfinity Mobile service by the gig is a postpaid service, places you in the position of constantly owing money to them, and they require a satifactory credit rating. Satifactory is defined by them, not by you. This seems a bit silly to me given the amount of money involved, but I don't make the rules.
At this point nothing will convince me it has anything whatsoever to do with credit.
The fact is they just overpromised their service and are reigning in what they provide. They are not making enough money by providing 5 low-cost lines per family so arbitrarily deny new ones. Not everyone is denied, that would be too obvious.
But the fact is they are still the lowest cost mobile game in town so we go along with their nonsense and ridiculous lies. They told the BBB that I was denied due to a credit report and that I would be sent a letter from Equifax. Guess what? No letter. And credit score of 820. Do the math.
Credit score and money you've paid them doesn't really matter. I have a credit score of 650 (I don't have lots of credit cards, and no I'm not in collection for any debts), and I have 2 lines on Xfinity Mobile. I guess it all depends each and every person.
You are not alone! I spent the past 25 hours in an Xfinity store, online and on the phone to "customer service". My tale of woe: Xfinity has been canvassing me actively for months to switch my Internet/TV/Cell bundle to them from another provider. I have a service record in 4 states of 20 years with Comcast and ATT as well as Verizon. Xfinity promised porting my two cell lines across after installing my TV/Internet. (Bring your own device - as they call it). They managed to port one line across today after declaring that they will be able to port both today and then informed me (after going back into the IT "system") that there is "no way" the other number can be ported across, due to an "algorithm". The Xfinity Mobile manager that this was escalated to said only "engineering" can overide the "algorithm" to make another Xfinity Mobile line eligible and that "engineering" is backed up and can't help in any case. So now I have one mobile line with my previous provider and one line with Xfinity, paying both companies. Because I have a TV/Internet/Cell bundle with the other provider, I can't cancel that until Xfinity allow another line. All this in spite of many printed and verbal assurances from Xfinity that I will have up to 5 mobile lines. So now I have an unburied Xfinity cable on my lawn (don't know when that will be taken care of either), two service providers and a combined bill for $500 per month between the two providers. All Xfinity employees (15 in total) blamed the "system" and could not answer my question of when I will become eligible for services that were promised to me in their sales pitches.
Yeah, they lied and said that I would be receiving a letter from Equifax about why my "credit check" was denied. But surprise, no letter. No bad credit on Equifax. Comcast lies without compunction. As soon as my contract for cable/internet is up I'm going with AT&T and let them fleece them for a while. Comcast has become Evilcorp.