I dropped my phone and a repair shop is unable to repair it. LG says they can't either, as it is not able to be requested through their repair form (X charge). What should I do at this point to get a new phone? I can't call, as my phone is broken.
Have you tried chatting? There is a link at the bottom of the XM Support page for "Chat with us"
Hope you get your new phone soon.
daichovo, if you did not get insurance with your purchase, you can get a new device on an existing line of service.