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BYOD iphone 7 plus - cannot enable personal hotspot

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BYOD iphone 7 plus - cannot enable personal hotspot

I cannot enable personal hotspot on a unlocked BYOD iphone 7 plus.  Getting a popup to visit http://xfinitymobile.com/support.  I thought this issue was fixed?  Tried calling support about 7 times yesterday & keep getting different answers but none of them are working.  I tried asking support to "reset my SIM card features" but they don't know what that is.  Just reading some of the forum post here and @ComcastKenF looks like the person who's resolving hotspot issues on iphone.   Hoping he can do his magic.   Thanks!

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Resolved: BYOD iphone 7 plus - cannot enable personal hotspot

Update:  The problem was resolved, had to talk to  someone in tier 2 support  who enabled hotspot features on the backend for iPhone.