I'm reposting this thread because I'm having a hard time getting an answer or replying to the original post:
Have a BYOD iPhone that I signed up for Xfinity Mobile through one of the limited Xfinity stores. Iphone 6+ with 16GB
Solved! Go to Solution.
nomezd do you have a ticket open for these issues?
The first one sounds like a voicemail feature or provisioning issues.
The second point, I've actually heard from one other forums users who has BYOD. Please send me a private message with your full name and account number (residential) for more help.
I've left several messages, including direct message but have not received a message back. I've even tried to calling for help. No luck. I'm beginning to think this was a really bad decision to move over to xfinity mobile.
1. Mobile phone calls are not consistently working; switching off LTE during phone calls makes receiving emails, SMS/MMS, or browsing impossible and inconvenient.
2. Customer service/Technical Support. They seem not to know how to solve the problems and take a very long time (in excess of several days) to return messages.
It seems that Xfinity Mobile has put out a half-baked service and are not ready to handle the issues.
At this point, I would strongly discourage new users from joining. I hope they resolve these issues soon.
I was the original poster of this issue...
As an update, I did a corporate escalation and did receive a call back... but then a month later only that we are working with Verizon and that they acknowledge this issue is affecting several customers. Several emails to the corp. escalation contacts results in either complete lack of response or cluelessness!
Turning off VOLTE is the only workaround but that means lower voice quality and not browsing while talking on LTE.
I too feel it was a bad decision to move to XFinity and getting handicapped service - Level 1, 2, 3, Corp. escalation and reaching out on this forum has resulted in ZERO outcome.
I'll PM you.