Community Forum

BYOD Android

Contributor

BYOD Android

Are we really expected to believe that Xfinity is working on BYOD for Android. They have been saying for well over a year that it is "in the pipeline" "coming soon"

Or are the just leading people on because they do not want to lose the revenue stream from selling phones. Or are they afraid of an overloaded of customers when they can make the move without having to buy a new phone?
New Poster

Re: BYOD Android

I'd love to bring my Moto G6 and my wife's Moto G4 over to Xfinity Mobile.  It's hard to imagine what's taking Xfinity so long to provide BYOD Android functionality, particularly given the fact that BYOD Android capability is practically ubiquitous among mobile providers these days.

Regular Contributor

Re: BYOD Android

Specially when you can take your xfinity Sim and pop it in any compatible phone and it works fine
Regular Visitor

Re: BYOD Android

I've lost hope of BYOAndroid. It doesn't seem of any interest to them.

 

Anyone know if it's possible to just flash Xfinity Mobile firmware on an unlocked Samsung device and use it on their network if I already have a SIM? I can pick up an unlocked Note 9 at Best Buy for $799 (or $695 open box), no activation required. Or an S10+ for $949 and get a free smartwatch. Meanwhile either is $1000 through Xfinity because they have absolute trash upgrade paths.

Regular Contributor

Re: BYOD Android

I would assume. S8 and up as long as they are unlocked can be flashed with any sales code. Xfinity is CCT. When flashing in odin flash the CSC with CCT. Sometimes you have to follow other steps. But a lot of the newer samsungs auto select their csc based on sim inserted. You can look up on xda developers about carrier change. All the new snapdragon samsungs regardless of carrier all support all US frequencies
Frequent Visitor

Re: BYOD Android

I've been using my Pixel 2 on XM for several months now. No issues with a couple of exceptions:

  • Visual Voicemail does not work -- you have to dial in to see if you have any messages. No big deal for me -- I've set up a busy/no-answer transfer to a Google Voice number that goes straight to voicemail. Google sends me notifications when I get a new message.
  • WiFi Calling started working a month or so ago, but I don't think it's been working lately (or it just stopped telling me that calls are using WiFi). This is not a show-stopper for me, either.
Frequent Visitor

Re: BYOD Android

OK, Xfinty sells new Android phones. They were setting me up with a LG K30 at $175 that is Verizon network compatibal. The same phone from Amazon is $140 for Verizon compatibily. But they will not let us BYOD my unlocked LG K20??? It is compabital with Verizon, T-Mobile and AT&T Simm's. All they need to do is give me a Xfinity Simm and it should be a snap. Since Xfinity uses the Verizon Cell Network and sells Android phones, WHY can I not BYOD?

?

?

I see it as a rip off.

Frequent Visitor

Re: BYOD Android

And, does anyone at Xfinity read and respond to these post? Or are we Farting in the wind?

Regular Visitor

Re: BYOD Android

I do not think they are keen on supporting BYOD android, I waited few months to replace my iphone with android, then ported out.

Contributor

Re: BYOD Android

The site now says that BYOD "Galaxy" is coming soon for the S8 and newer. It's so bizarre how slow and specific to the model it is. Pretty much every MVNO out there just sells SIM cards that you can put in whatever compatible phone you want.

Official Employee

Re: BYOD Android

Hey All, 

 

We definitely want to thank everyone for their patience. I know that BYOD android is highly anticipated. I'm waiting on this myself and I have an LG G6! We have added the option for Samsung users for our future roll out so keep an eye out! 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: BYOD Android

How about just shipping SIM cards like every other carrier and MVNO? A lot of people SIM swap anyway.

Official Employee

Re: BYOD Android

How about just shipping SIM cards like every other carrier and MVNO? A lot of people SIM swap anyway.

BiggAJW, We do that now for select iPhones. I know where you're coming from but it is more than just putting a sim card in an unlocked device. It's about making sure we are fully able to support the service and feature provisioning for that OS. It's also about being able to support back end provisioning if features fail. We are working that out now to make the launch as smooth as possible. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Contributor

Re: BYOD Android


@ComcastKenF wrote:

How about just shipping SIM cards like every other carrier and MVNO? A lot of people SIM swap anyway.

BiggAJW, We do that now for select iPhones. I know where you're coming from but it is more than just putting a sim card in an unlocked device. It's about making sure we are fully able to support the service and feature provisioning for that OS. It's also about being able to support back end provisioning if features fail. We are working that out now to make the launch as smooth as possible. 

 

Ken


But you don't. It's tied to a specific device/IMEI, at least to activate. Of course people have figured out that once you have the SIM, you can swap it into any compatible device and it works. You can buy a SIM card in Wal-Mart or a gas station, so why not just offer SIMs like everyone else does?

New Poster

Re: BYOD Android

I, too, have an LG K20 Plus Android phone, and I am told by xfinity rep that they currently don't have Android capability and they are working on it. Since xfinity is offering LG K30 phones, then why can't they just accept the LG K20 phones since the LG K30 phones are just an upgrade from the LG K20 phones? It would just make sense! The K30's just have more capabilities than the K20's, so the K20's should be easier for xfinity to accept than the K30's, which would be more complicated for xfinity to work with I would think, and here xfinity offers the K30 but not the K20. Why is it only new phones that are accepted by xfinity, but not any of the older or current phones? Does something seem amiss here? I think perhaps so, especially, since the K20 is a current model less than a year old, than the K30's that are brand new. Why not accept the K20's also (I have had the K20 less than a year and it is a really good phone still in great condition- almost new condition- I would really Not like to have to buy a new phone, especially, after I had purchased it brand new from a cell phone store)?!?!
New Poster

Re: BYOD Android

Then why not accept the LG K20 Plus phone since you are offering the brand new LG K30 phones, which I would think would be more complicated for xfinity acceptance than the LG K20 phones would be.
New Poster

Re: BYOD Android

It was the never ending wait for BYOD - Android that had us switch to Google Fi. We wanted away from Verizon, and with brands new phones, we weren't about to buy new ones again. Xfinity had a great idea with their mobile, its a shame it's been limited by the BYOD restrictions.
New Poster

Re: BYOD Android

How did you activate your Pixel?  Did you just tell them you had an iphone, or did you activate in an iphone, then move the sim card?

Official Employee

Re: BYOD Android

Hi All, 

 

BYOD android is expected to launch later this year.

 

If you use an XFINITY Mobile sim card in a non XFINITY Mobile purchased android, certain features may not work. 

 

Ken


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: BYOD Android

Still waiting for BYOD Android......

 

My K20 Plus is working fine now on Google Fi. Got such a bad ending with T Mobile with threats of sending my account to a collections agency when they had not even sent me my final bill yet. They are nasty.

The K30 Xfinity sells has a slight bigger battery but has a smaller megapxel camera than the K20 Plus. But everything else is about the same K20 Plus Vs K30.

 

So, I am still not understanding why a K30 is good to go but my K20 Plus is 'Persona Non Grata'. Basiclly the same phone.

Frequent Visitor

Re: BYOD Android

Since I didn't have an iPhone, I bought one of the $5/month Moto phones in order to get a SIM.
Contributor

Re: BYOD Android

Where's my face palm emoji? XF all you've done is just upset us even more by throwing the Galaxy up as an option and it's still not even ready?

For those wondering, yes you probably can get a Android BYOD but just not officially supported. I have XF note 8 but also have one from At&t and flashed it with XF image. All features including visual vmaip Worked fine accept VoLTE which involves letting you use data while on a call. It'll work at first then get disabled
New Poster

Re: BYOD Android


@ComcastKenF wrote:

How about just shipping SIM cards like every other carrier and MVNO? A lot of people SIM swap anyway.

BiggAJW, We do that now for select iPhones. I know where you're coming from but it is more than just putting a sim card in an unlocked device. It's about making sure we are fully able to support the service and feature provisioning for that OS. It's also about being able to support back end provisioning if features fail. We are working that out now to make the launch as smooth as possible. 

 

Ken


Sure, it takes more than that, but how does every other carrier do it? It's been how long that you have been supposedly working on this? Such a bad taste. 

Regular Contributor

Re: BYOD Android

It sure would be nice to be able to take advantage of Prime Day pricing on a new S10 . . .

New Poster

Re: BYOD Android

I was told today by the xfinity store that it should be by the end of the month. However they will not be able to port over the S10 just the S8 & S9.

 

Highlighted
Regular Contributor

Re: BYOD Android

Paris_Tuileries_Garden_Facepalm_statue.jpg

New Poster

Re: BYOD Android

Seriously, no S10 support, is this a joke?

Regular Contributor

Re: BYOD Android

It would be really nice if someone from Comcast would tell us what the issues are that keep them from supporting BYOD, especially for phones that they are currently selling. There are scads of mom and pop MVNOs that support it, but 200 billion dollar Comcast can't figure it out? 

Frequent Visitor

Re: BYOD Android

It is a scam to force you to buy the SAME 'Marked Up' phone from them. Stop scamming the customers. I have been a comcast customer for 30+ years and this is by far the worst scam I have seen from them. Wish we had Fios here. But my T-Mobile bought LG K20+ is working fine on Google Fi.

Official Employee

Re: BYOD Android

Hello everyone,

 

First of all, I want to thank all of you for posting here with your comments and concerns. Secondly I would like to apologize for any issues you may have experienced while trying to bring over your Samsung or Android devices. At the moment, if you have one of the following Android models you can bring your phone to Xfinity Mobile:

  • Samsung Galaxy S8, S8+, S9, and S9+
  • Samsung Galaxy Note8 and Note9
  • (excluding these devices with model numbers ending in "U1")

Right now, not all Android devices are compatible with Xfinity Mobile, but we're working behind the scenes on making this possible in the near future.

 

Also, some customers were not successful in performing a BYOD with their Samsung devices and received an "incompatible technology" message. I received confirmation on why this message was occurring. Open Market Samsung devices that were purchased from Samsung or a third-party retailer, such as Best Buy, and have a model number ending in "U1" are NOT compatible with our BYOD program at this time. As of now, there is no time frame on if or when they will become compatible. 

 

If I receive any updates, I will post here. Again I apologize for any inconvenience, and please feel free to message me if you have any questions or concerns.


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
New Poster

Re: BYOD Android

Wow, this is starting to sound like a scam.  Not supporting deviced bought directly from Samsung?  Shame...

Regular Contributor

Re: BYOD Android

Ladies and gentlemen, let's hear it for ComcastTito! I'm sure you all enjoyed his hilarious take on "Why the billion dollar company can't do something simple", and will all remember not to buy those pesky U1 devices ever again. Oh, by the way, there's a rumor out there that any Samsung Galaxy product that has ever used a non-factory ringtone or been housed in a blue case is also ineligible for BYOD! Isn't it strange and mysterious how sometimes the silliest things can have the biggest effect? 

Contributor

Re: BYOD Android

This is COMCAST!!! If Mint mobile can do it, I can't even finish this politely. I apologize that this is being directed at you but I hope you understand it's not personal. It's Comcast and XM we all are screaming at via text.
New Poster

Re: BYOD Android

Ah yes, Tito and Xfinity Mobile strike again. I've already seen this drivel of an excuse on a different forum, where Tito tried to call phones purchased from the OEM, Samsung, "third party". Face it Xfinity, your Android BYOD was just a ploy to try to snag business from others and try to force people to buy over-priced unnecessary lower quality phones. Shame on you. I truly hope someone can find a legal method of punishing your flawed business practices, but I doubt it.
Regular Contributor

Re: BYOD Android

Now now, I'm sure it's not as nefarious as all that, and Comcast has both of their software engineers scratching their heads over this thorny compatibility dilemma. It's tough to have to work with bleeding edge technology from a quirky off-brand like Samsung.

Contributor

Re: BYOD Android

It's so pathetic that Comcast built an entire "operating system" for X1, and yet they can't even figure out how to be an MVNO and hand out SIM cards. This is NOT a hard problem to solve, people sell SIM cards all over the world every day, and they work just fine. There should have been a SIM-only option from day one.

Regular Contributor

Re: BYOD Android

The xfinity mobile website is actually advertising "No Samsung left behind" right now. LOL

 

samsungx.jpg

New Poster

Re: BYOD Android

brand new unlocked Note 9 is not compatible in the store. Same IMEI number says compatible online on xfinity website. <Edited>.