January 5, 2018 I had an issue with my S8+ not connecting to data networks other than wifi, after trouble shooting the Xfinity rep states they're sending a new device just activate it and return the old one when you get a chance. I'm given NO DETAILS stating the phone's full price will be charged if not returned within a specified time. Prior to receipt of the replacement device (which arrived on Jan 10, 2018) my device started working so I chose to not deal with the hassle of transferring apps and data to a new device and decided to keep my old working device. I did not open or activate the replacement device and decide to send it back after I deal with my terminally ill father's medical affairs. After being in receipt of the replacement phone for 16 days Xfinity charges me approximately $900.00 WITHOUT ANY NOTIFICATION! I call mmediately
MERCADO_M_A, thanks for posting here. This is not the experience I wanted for you.
You will be refunded the cost of the device once the warehouse has received it and processed a grade of mint of condition. Once that is done, the refund will begin processing. The entire process can take up to 30 days from the warehouse's receipt of the device. Let's check on where we are in the process.
Please send me a private message with your full name, residential account number and address.
moving to new thread for help