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Are you better off getting a phone in a store instead of online?

Contributor

Are you better off getting a phone in a store instead of online?

Just browsing through the posts on here, there are countless posts about shipping scams, return problems, etc.  While I would bet there are a lot more satisfied customers than not, and understand most people just post problems to forums, I am wondering if it is just better to get a phone at an Xfinity store if you have one nearby.  You would still get the $200 promotion and if ther are any problems, you could just return it there, right?  

Official Employee

Re: Are you better off getting a phone in a store instead of online?

Yes, you could get the device in store and qualify for the promotions. Also, yes, phones purchased in stores can be returned there. 

 

 


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Contributor

Re: Are you better off getting a phone in a store instead of online?

Can phones purchased online be returned in the store?
Regular Contributor

Re: Are you better off getting a phone in a store instead of online?

 No, you have to ship it back  and perhaps face the problems you read about here

 

Official Employee

Re: Are you better off getting a phone in a store instead of online?

Can phones purchased online be returned in the store?

D-Man, davdri is correct. The phone has to be returned the same way it was purchased due to inventory differences. 


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!