Community Forum

Apple Watch

Contributor

Re: Apple Watch

Thanks
New Poster

Re: Apple Watch

I went to the store yesterday to have my watch (bought from Best Buy) to get activated.  After an hour, she told me all to go.  So, I went to Apple store to syn with my iPhone, and was done.  Today, I discovered that my cellular was not working.  So, I called Xfinity Mobile.  They couldn't figure out why.  After 30 minutes on the phone, they told me to call back next Tuesday.

New Poster

Re: Apple Watch

I was told by several Xfinity employees @xfinity Mobile that even you have "By the Gig" on iPhone, Apple watches cost $10 monthly fee with unlimited data.  What that means that if you don't use cellular with your iPhone, and use cellular on your watch with unlimited data, you will be charged $10 add only to your phone bill.

Regular Visitor

Re: Apple Watch

That is awesome!!
New Poster

Re: Apple Watch

@ComcastKenF So why can't I just buy an Apple watch with only the GPS? I don't need the cell service on the watch since my phone is always with me. Xfinity wontlet me add any more lines unless I pay for the watch in full, which makes absolutely no sense. 

Contributor

Apple Watch GPS

You can buy and use an Apple watch with only GPS (Bestbuy, Target, Apple, Amazon, etc) and use it with you Xfinity Mobile iPhone. You only need the Cellular version if you want to use certain functions when the iPhone is not present.

Contributor

Re: Apple Watch

There is a $10 smart watch fee, which includes unlimited talk and text. This fee will start upon activation or 7 days after purchase, whichever comes first. The smart watch fee is waived for the first 90 days of service, resulting in a $30 credit on your account. If the watch is activated mid-bill cycle, the fee and credits are prorated for the first and third months.
The data charges are based on the phone plan either unlimited or by the gig.
Frequent Visitor

Re: Apple Watch

Hi Ken,

 

I have exactly same problem with my Apple watch. Even the Xfinity store cannot

connect my watch to cellular.  I have spend 3 hours in the store and everything required

by Xfinity was checked twice. They do not have any idea how to fix it.

Can you please update if you have any info from Xfinity / Comcast / Verizon engineers when

this problem will be fixet - even an estimate.  It is frustrating to purchese $500 piece which

is not working as Xfinity prommised in promotions. It is now well known that is not hardware ptoblem. It is  cellular network which is used by Xfinity and registration repeatedly fails?!

 

Thanks in Advance!

New Poster

Re: Apple Watch

Any resolution for this?
My Apple Watch lte also doesn’t work. Same issue. Nobody at store can figure it out
Official Employee

Re: Apple Watch

Hello @Kevbo211, are you having issues activating your apple watch? If so, I would like to assist you with this. Please send me a private message with your account and device details, and I will work on it to find a resolution.  To send a private message, first click on my name "ComcastTito" and then click on "send message".


I am an Official Comcast Employee.
Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
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New Poster

Re: Apple Watch

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