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App says I’m not a customer

New Poster

App says I’m not a customer

When I log into the mobile app it’ shows that I’m logged in but it also states that I’m not a customer so i can not access any info. I called Xfinity and was told to wait 24 hours but nothing happened
Contributor

Re: App says I’m not a customer

Make certain that you log in as the primary account holder. I have four email accounts, the primary one is the one Comcast assigned. The other three are names I chose. I have to use the assigned Comcast account to access all my account information.

Official Employee

Re: App says I’m not a customer

 

Willow0409, I can help with this error. Did you move recently? Please send me a private message with your full name, address, and phone number tied to your residential services for help.