I’m on day 8 now and all I’ve accomplished is lots of wasted time and (3) CL orders. Here’s where a view of the last communication, I sent.
I’ve spoken to everyone I needed to speak to. I went through your fraud screening on the 11th. I’m not doing it again. You’re agents while polite have shown 0 ability to resolve an issue. You may want to ADD that to their CORE competency list. Management... this is your fault, not there’s. If you are not going to give them the authority to solve a problem, then you better DAM well solve it yourself. If you posses any leadership qualities what so ever. You will sit down and look at the notes on my account. You will read the chats between your employees and myself. You will listen to the calls and you will address the <forums violation> issue. Because I’m spiteful at this point. I’m going to speak to a few people and give them the names of each person who has contributed to the ridiculous situation. I’m not speaking to “team India” or even store or department level managers at this point. Ya know... One good thing about working with attorneys everyday? If I can’t find the right executive at Comcast/Xfinity, someone in my Legal network will.
Take me off of your<forums violation> fraud list. You know I’m already a customer right? Never mind. You probably don’t. That would take a tiny amount of effort on your part, which I’m sure you have not made. I went into a store today with ID and SS number. You can speak to Guadalupe Rojas at you Voss store location. Because tone doesn’t translate. Allow me to be perfectly clear. DO NOT CALL ME AGAIN. Do not ask me for any further information. Simply send me my GD phone as I’m beginning to be come irritated
I’ve spoken to everyone I needed to speak to. I’ve gone through your fraud screening, I’m not doing it again. You’re customer service agents while polite have shown ZERO ability to resolve what should be a simple glitch on YOUR end. Review the number of people I have spoken to. I have taken a day off work to sign for a phone that was cancelled and NO one bothered to tell me. Some guy half way around the world is who is in charge of your fraud department? When MY clients call me with a problem. That is the ONLY call they need to make. I won’t allow anything but straight answers and a clear resolution. “I” would never point them in a different direction and let it be someone else’s problem. Management... that is your fault, not there’s. If you are not going to give them the authority to solve a problem, then you better Dam well solve it yourself. I requested a manager call me. Look in the notes. Then tell me who called? NO ONE. Tell me who should have called, seriously. Then pull them aside and have a discussion about it. If you can’t find it in you to do that. Then please allow me. I have no problem doing it at all. I If you have any leader qualities what so ever. You will sit down and look at the notes on my account. You will read the chats between your employees and myself. You will listen to the calls and you will address the<forums violation> issues. You can use this train wreck as a teaching moment. Because I’m spiteful at this point. I’m going to speak to a few people and give them the names of each person who has contributed to the situation. I’m not speaking to your team in India or even retail store or department managers at this point. One good thing about being an attorney. Even if I don’t know the right people, someone in my network will. Take me off of your <forums violation> fraud list. I went into your Voss location today with ID and provided my SS number. You know I’m already a customer right? Never mind. You probably don’t. That would take a tiny amount of effort on your part, which I’m convinced you have not made. Because tone doesn’t translate. Allow me to be perfectly clear. DO NOT CALL ME AGAIN. Do you understand? Now call whoever you need to call on your end and get me my GD phone before I get upset.
FWIW, I placed an order for a phone, got the fraud email/called them, pretty sure i failed the answers as they were questions about places i lives 20 years ago....NEVER got the follow-up email saying I failed. I went the order process again after 3 days of waiting on the fraud email, and this time the order went thru, not intervention from the fraud department...
Candelari2, if you'd like me to look into your order concerns, I can help check the status of the orders. Please send me a private message with your full name, residential account number and address for help.
Everything you have written here, is MY experience to a T! You're absolutely correct! The people answering the phones are call center decorations or what? No one has been able to successfully help me, as of YET. Since 1/11/2018!
After experiencing ALL of the issues I have within this past week since placing my order, and reading up on a lot, A LOT, of people's horror stories with customer 'service' (which should actually be renamed to: customer disappointment)? If my order does not automatically charge, and go out (as in SHIP) tonight like I have been promised - I will consider it a blessing in disguise, and cancel the order and my credit card, and move on. Comcast's promise is always: "WITHIN the NEXT 24 hours". No matter how many 24 hours you have been told, their thing is to tell you, "24 hours". They won't acknowledge that you have been told that before, 24 hours ago. If you dealt with them today, it's 24 hours from when you dealt with them, PERSONALLY, TODAY. Not when the issue they put upon YOU occurred. Why 24 hours? To get you off the dam(n) phone, chat, text, what have you!
I'm not about to deal with that for the next 24 months. So we'll see...
As of right now... I'm going to be looking up other mobile services...
look here buster brown the comcast employee that you see in your red names on here will be albe too help you out and track down your order if you are waiting for some one for tire 3 or higher too come on here too post then good luck not going too happen you would need too call your self if you want some one from tire 3 or higher too help you the comcast employee in red can help you out on here and track down your order i can in sure you the comast employee in the red names has help many other on here that has the same issue has yours but if your going too act like a 3 year old and say thing like unless you are a tire 3 or higher you are on your own with this issue wish means you need too call your self if you want a tire 3 or higher level about your order or what what ever it is that you need help with
so you got 2 chose you can A have a comcast emplyee in red help you out with this issue wish would be the easyest way
or B if you want a tire 3 or higher level too help you out you can call your self wish will be the hard way
but your not going too get no where if you are going too act rude and like a 3 year old