Community Forum

Add to cart technical difficulties

New Poster

Add to cart technical difficulties

The site is losing extremely slow, anytime I choose a device and try to add it to my cart, it says “sorry we’re having technical difficulties.” It was working fine yesterday and the day before yesterday and now today when I go through to check and make sure everything is right, I can’t finish my order. I tried to access the site from a computer and phone, neither worked. When will this be fixed? I need to place an order now.
Frequent Visitor

Re: Add to cart technical difficulties

Same issue.. This is absolutely ridiculous...
Frequent Visitor

Re: Add to cart technical difficulties

Hello xfinity? Is anyone working to resolve this issue?
Frequent Visitor

Re: Add to cart technical difficulties

Ready to switch back to Verizon
Official Employee

Re: Add to cart technical difficulties

Hi, we'd like to help you guys out with this. Sorry the website is giving you trouble. There are certain items that require either calling in or going to a retail store. Can you please tell me what items you're trying to add to your cart please?


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Frequent Visitor

Re: Add to cart technical difficulties

An iPhone Xr. And I've went I to a store and been turned down as well.. They couldn't process it either.
Frequent Visitor

Re: Add to cart technical difficulties

I've also called and was told I couldn't purchase over the phone and that I would have to go into a store which I proceeded to do and was turned down once again. I also heard a nearby employee tell the employee that was helping me he had the same issue with a customer. Everyone I have spoken to acts as if they are unaware of this issue which I find confusing. Also seen a post from November in which another customer had the same problems.. As a customer this is very frustrating
Official Employee

Re: Add to cart technical difficulties

Hmm interesting. Bear with me, I will get you connected with an Xfinity Mobile specialist so they can assist you with this from here. Thank you. 


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Official Employees are from multiple teams within Comcast: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.
Was your question answered? Mark the post as Best Answer!
Frequent Visitor

Re: Add to cart technical difficulties

Okay. How will I be contacted?
Regular Visitor

Re: Add to cart technical difficulties

We've been dealing with this since 12/26. At first I sort of blew it off as just a holiday rush overloading their retail system. In-store, mobile app, home computer, same error. One of the reps I talked to in-store on Friday 12/28 stated he had two or three other customers with the same issue and had tickets in to resolve it. He called upper level support and they weren't able to get anywhere with it either. I went in to the store today and the rep got the same error, took a screencap of it and sent it up the chain, he said it's about as high as you can get before going to corporate and they solve just about everything sent to them. I'm supposed to be contacted within two days now, so we'll see.

 

I know one thing- if I was in charge of the back-end running their retail system, I'd get this fixed quick because they're losing money and customers with all this.

Frequent Visitor

Re: Add to cart technical difficulties

Yea complete bs.. I was contacted eventually and had to end up adding a new line.. Was told I could take the sim card out of my current phone and put into my new phone and then cancel the new line. Idk going to pick up phone here in a bit as I missed the delivery from FedEx.. Thankfully I havent had any issues with service in past two years or I'd definitely be jumping ship.. Xm customer service is terrible though.
Regular Visitor

Re: Add to cart technical difficulties

It looks like they got the bug fixed. I tried ordering my replacement phone last night from the mobile app and the cart worked, though I didn't complete the transaction. I went in to the store today cause I didn't feel like waiting, and they were able to process it. I'm using my new S9 for this post.
New Poster

Re: Add to cart technical difficulties

It's not working what am I supposed to do? I'm trying to buy the iPhone XR and I've tried placing the order on my phone, my laptop, a computer with a landline, a laptop at school, and a computer in the library and no matter what I try it won't let me place my order
New Poster

Re: Add to cart technical difficulties

I am also having this issue today. I am trying to order the iPhone XR and I'm getting the same message I have been trying since yesterday afternoon. Seems like this is a pretty frequent thing with Xfinity mobile.
Regular Visitor

Re: Add to cart technical difficulties

I am also having this problem 3 months later. This is absolutely ridiculous! Fix this, Comcast!

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New Poster

Re: Add to cart technical difficulties

Same problem here ... iPhone XR... couldn’t order online (add to cart) ... error message of technical difficulties... Chatted with representative but, he couldn’t add the line and advised me to talk to t- mobile (current carrier) for port in help(ridiculous, why would they do it)... I am not under the contract and my phone is compatible... any help would be appreciated. Thanks