Hi, we'd like to help you guys out with this. Sorry the website is giving you trouble. There are certain items that require either calling in or going to a retail store. Can you please tell me what items you're trying to add to your cart please?
Hmm interesting. Bear with me, I will get you connected with an Xfinity Mobile specialist so they can assist you with this from here. Thank you.
We've been dealing with this since 12/26. At first I sort of blew it off as just a holiday rush overloading their retail system. In-store, mobile app, home computer, same error. One of the reps I talked to in-store on Friday 12/28 stated he had two or three other customers with the same issue and had tickets in to resolve it. He called upper level support and they weren't able to get anywhere with it either. I went in to the store today and the rep got the same error, took a screencap of it and sent it up the chain, he said it's about as high as you can get before going to corporate and they solve just about everything sent to them. I'm supposed to be contacted within two days now, so we'll see.
I know one thing- if I was in charge of the back-end running their retail system, I'd get this fixed quick because they're losing money and customers with all this.