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500 rewaeds and Lg rewards

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500 rewaeds and Lg rewards

Hello, I signed up in Nov. It says pending eligibility requirements. It is passed 90 days. Xfinity had a mess up ( their error) and I had an interuption. Did that mess my eligibility up?
Also, I bought an Lg charge when you had the 150 dollar rebate. I was told in 90 days I would be eligible, but that reward is not listed.
Any help would be appreciated.