I was promised a $500 giftcard when I signed up for xfinity mobile for buying two brand new phones: a Samsung galaxy S9 and a iphone xr. This was almost 8 months ago. I have contacted the reward center and first giftcard did not have an apartment number correct? Second time I called they said that they would send out a new one. Third time I called they said again would send out another. Lies after lies. They know my address enough to bill me every month but not send out $500 giftcard. I'm so upset with this company. I have read various posts of the same problem or received expired Giftcards. What crooked nonsense 😞
did you read the fine print be for you singed up ? in order too get a $500 giftcard you most transfer your mobile number from other carrier then you most keep your account in good standing for up to 90 days with out any miss payment
I doubt they are trying to not pay you - who would care - not the people working there? Most likely some other glitch - we just got ours about a week ago, after getting our phones in September.
You check this link to see your status...
And I received email status updates as well - one for each phone after the order, and then one last month saying we had met the conditions and the card would arrive in 4-6 weeks. I think it was all automated as are most things at large companies these days - can't imagine any "people" get involved unless there is an issue.
Yes I did. I did transfer both numbers from another carrier and my account has been in good standing since acquired it. Xfinity is just trying to avoid paying out. There are multiple posts with the same problem
Hello screenname137, first, thank you for reaching out to us through the Forum. I am sorry to hear you are having so much trouble with receiving your promotional card. I can relate to the frustration with the time that has passed, and your efforts to try to get it sent out. I will be happy to help you get this taken care of.
Can you please send me a private message with the following information so that I may verify and access your account; your first and last name, the full-service address for your residential account, the last 4 digits of the credit card on file, and finally, the mobile numbers the promotion was for? I look forward to hearing from you.