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$500 GiftCard-Disqualified-Service Ordered Outside Sales Window same page shows ordered 11/17/2017

Regular Visitor

$500 GiftCard-Disqualified-Service Ordered Outside Sales Window same page shows ordered 11/17/2017

Hi I order my phone on 17th Nov 2017 well within the Promotion date, but my status shows as "Disqualified-Mobile Service Ordered Outside Sales Window" on the same page the order date is show as 11/17/2017, before activation my phone also i confirmed that i am eligible for the rewards since i placed the order on 17th Nov , And i also have the order number, I called xfinity rewards and mobile multiple time , they are saying they are looking into it. but no resolution till now.  I have attached the screenshot from the xfinity rewards site herewith it show the order date and the disqualification message , which is contradictoryto each other. I would like to know the resolution on this.

 

 

xfinity_reward_sc.jpg
Regular Visitor

Re: $500 GiftCard-Disqualified-Service Ordered Outside Sales Window same page shows ordered 11/17/20

Hi Any update on this . I am waiting for more than 4 months now

Official Employee

Re: $500 GiftCard-Disqualified-Service Ordered Outside Sales Window same page shows ordered 11/17/20

 

JRSP, I'll look into your card eligibility. Please send me a private message with your full name and phone number that is associated with your residential services for help. 

 

KenF