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$400 Visa rewards - Lacking ethical conduct

Regular Visitor

$400 Visa rewards - Lacking ethical conduct

Hello!
Contacted Xfinity Mobile in April/May to check on reward.

  • I was told, I meet the criteria - card will be issued
  • Card issued 6/1 (sent via USPS)
  • It's July - card not received yet
  • Customer support Song n Dance: Called, Online Chat, Call, Another call, Escalation call, Ticket, Call, Online Chat, Call, Escalation call, 3 way call with rewards by Xfinity (didn't go thru) , Escalation call, 3 way call with rewards by Xfinity rep (didn't go thru), 50 mins HOLD with rewards
  • Finally rewards calls back after 2 escalation tickets and numerous calls, w/ canned response (seemed UPSET), sent via USPS on 6/1 ( I know that). Cannot issue tracking  - what age are we IN?


    All through out this Xfinity service rep has been *kind*. But, it doesn't HELP if this is deliberate effort on part of management to make the process difficult. Now, I have to wait for 7-14 days to RECEIVE the re-issued card. My address they have on file was correct. So, what's the freaking problem?


  • Can someone from Xfinity pls. look into it and confirm the re-issue?
Official Employee

Re: $400 Visa rewards - Lacking ethical conduct

Hello maheshadhav, I can look into the status of your Visa gift card. Can you please send me a private message with your full name, street address, phone number, and account number by clicking on my name (ComcastAmir) and then "private message me"?

Regular Visitor

Re: $400 Visa rewards - Lacking ethical conduct

Thank you for helping out ComcastAmir.

 

Earlier,  on phone the reward center said, 7-14 days to re-issue. Now, online status is - "4-6 weeks to process and we will let you know when it ships". On shipment it's bound to say - "7-14 days to arrive via USPS (for which we provide no tracking to absolutely tell it was shipped"

 

With all due respect - "Comcast - Why does it take 4-6 weeks to process" . Do we have to hand-craft those gift cards in CHINA, and some one has to fly back or sail to get them here in US?" 

 

Why can't online credit be an option - especially when it's delayed'?

 

Thank you!

 

Official Employee

Re: $400 Visa rewards - Lacking ethical conduct

The 4-6 weeks’ time frame is not always exact which is why we have such a a big time frame to expect the card to arrive. It can take up to 6 weeks but in most cases it won't take the full time. I know you would like to get this sooner but we must wait on the process. Feel free to reach back out to me if you need anything else.