Community Forum

400$ Visa Gift Card

Frequent Visitor

400$ Visa Gift Card

So when i initially got my two Samsung phones they came with a 200$ Visa Gift Card each. I Got my phones in Late Nov and its nearly June and i have not received an email a gift card nothing.

Ive contacted Xfinity via this number 1-800-526-3268 via www.xfinityrewardcenter.com and no response ever. Its says the cards were shipped March 23rd but here we are May 30th and still nothing

They are totally scamming people to get their subscribers numbers up, i cant get a straight answer on this no matter who i call.

Its total Bulls#!t..... i think my next move is the BBB....im essentially being ignored by Xfinity on this matter
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Official Employee

Re: 400$ Visa Gift Card

 

Rainstorm81, thanks for posting here. I've seen your private message and will respond there. 

 

KenF

Frequent Visitor

Re: 400$ Visa Gift Card

UPDATE......still no resolution and i will continue to update this forum.

Any other customers effected by this issue should escalate....my cards says shipped in March which is BS. Been on the runaround ever since
Official Employee

Re: 400$ Visa Gift Card

 

Rainstorm81, I don't have an update yet, but I'm hoping for some news this week. I'll update you in our private message thread. 

Frequent Visitor

Re: 400$ Visa Gift Card

UPDATE: Its been two weeks since someone gave me an update...they are just as lost as us as customers... this entire gift card "promotion" looks more like a scam by the min.

Worst part There is no way to contact Xfinity Rewards Center Directly...and the ways provided leads to dead ends



Official Employee

Re: 400$ Visa Gift Card

 

Rainstorm81, your card has been reissued. I've sent you the tracking number for the card. Signature will be required at delivery. 

 

KenF